FAQs
Is it safe to order on HollywoodGems.com?
Absolutely! We prioritize your security. HollywoodGems.com utilizes industry-leading encryption technology to safeguard your data during checkout. We strictly adhere to our Privacy Policy, ensuring your personal information remains confidential.
How do I place an order?
Browse our exquisite collection and add your desired items to your shopping cart. Follow the secure checkout process to finalize your order.
What payment methods do you accept?
We provide a range of secure payment options, including major credit and debit cards. Additionally, we accept wire transfers, often with a discount. Certain items are available exclusively via wire transfer to avoid potential payment issues. Please contact us with any questions you may have.
Are all your products available online?
Our website showcases a vast selection of our luxury watches and jewelry. If you have an interest in a specific item not displayed online, feel free to contact our Client Care team.
Can prices change?
We reserve the right to adjust prices without prior notice. However, the price displayed at the time you place your order will be the final price.
How are my purchases packaged?
Your Hollywood Gems treasure will arrive in our signature packaging, ensuring a luxurious presentation. Complimentary gift wrapping is available upon request – simply contact us!
Can I include a gift message?
Absolutely! During checkout, you will have the option to include a personalized gift message. We recommend including your name as the sender for an extra touch.
Do you source ethically?
Sustainability and ethical sourcing are paramount to our business practices. We partner with reputable suppliers who adhere to strict ethical guidelines.
Where do your stones come from?
We prioritize responsible sourcing. Our diamonds are conflict-free, procured from certified suppliers.
Do you offer treated stones?
Some colored gemstones undergo industry-standard treatments to enhance color or clarity. We utilize reputable treatments and also offer untreated stones for those who prefer them.
Do you provide certificates?
Most of our diamonds exceeding 0.50 carats come with a GIA certificate. Colored gemstones often come with certificates from a specialized gemological institute. Additionally, we provide a Certificate of Authenticity with every jewelry and watch purchase.