At Hollywood Gems, we understand the importance of safeguarding your valuable luxury watch or piece of jewelry. That's why we offer a comprehensive 12-month limited warranty, ensuring peace of mind and protection for your cherished treasure.
What Our Warranty Covers:
- Manufacturer Defects: This warranty covers any malfunction or defect in materials or workmanship for a period of 12 months from the date of purchase. Common examples include issues like the watch losing or gaining excessive time, malfunctioning hands, or internal movement problems.
- Repairs at No Cost: If your watch exhibits a covered defect within the warranty period, we will repair it at absolutely no cost to you. Our repairs utilize genuine parts to ensure the integrity and functionality of your timepiece.
What's Not Covered:
- Normal Wear & Tear: The warranty does not cover natural deterioration resulting from everyday use. This includes scratches, dents, or fading on the case, bracelet, clasp, or crown. We recommend following the manufacturer's care instructions to minimize wear and tear.
- Accidental Damage: Any damage caused by accidents, misuse, or improper use (including exceeding water resistance levels) is not covered under warranty. For example, dropping your watch, accidentally exposing it to excessive water, or using harsh chemicals can cause damage not covered by the warranty.
- External Modifications: Our warranty becomes void if your watch undergoes alterations or repairs by a third-party service center not authorized by Hollywood Gems. Always seek authorized repairs to maintain your warranty coverage.
- Loss of Gemstones: We are not responsible for loose or missing gemstones. Regular maintenance and inspections are recommended to ensure your gemstones remain secure.
Obtaining Warranty Service:
Should your item require warranty service, please contact us. Our knowledgeable team will provide clear instructions on how to securely package and ship your watch to our authorized repair center.
Maximizing Your Investment:
To ensure the longevity and value of your watch, we recommend:
- Consulting the Manufacturer's Manual: The manual provides valuable information on proper care, maintenance, and water resistance limitations specific to your watch model.
- Regular Inspections: Schedule periodic inspections by a qualified watchmaker to identify potential issues early on and prevent further damage.
- Following Proper Care Guidelines: Following the manufacturer's recommended cleaning procedures and avoiding harsh chemicals will help maintain the beauty and functionality of your watch.
Our Commitment to You:
At Hollywood Gems, we prioritize your satisfaction. Our warranty ensures confidence when purchasing your luxury timepiece. We are committed to providing exceptional service and protecting your investment throughout the warranty period.
Additional Information:
- For a detailed copy of the warranty terms and conditions, please contact us.
- We recommend referring to the manufacturer's user manual for specific care and maintenance instructions for your watch.
Should you have any questions regarding our warranty policy or require assistance, please don't hesitate to contact us. Our team is happy to help!