At Hollywood Gems, we understand the excitement of receiving your exquisite jewelry or timepiece. We offer a secure and efficient shipping experience to ensure your precious purchase arrives safely and promptly.

Free Domestic Shipping:

Enjoy complimentary fully insured overnight shipping on all domestic orders within the United States. Relax, knowing your item is on its way without any additional shipping costs. Most watches will ship within 3 business days after payment has been received

International Shipping:

We are happy to accommodate international clientele. Competitive international shipping rates are available upon request. Please contact us for a personalized quote.

Special Order-made Jewelry Shipping:

For jewelry items designated as "Special Order," we understand the eagerness to receive them. These pieces are procured/designed specifically to fulfill your request and typically ship within 2-3 weeks from the order date.

Order Processing & Shipment Timing:

Most items on our website are readily available for immediate shipment. For verified payments received before 2 PM, we typically ship the same business day (excluding weekends and holidays). Please note that even in-stock items may take up to 72 hours to ship due to payment verification by our third-party insurance company’s anti-fraud software.

• Watches in Stock: Watches in stock typically ship within 3 business days after payment has been received. 
  
• Watches that have to be sourced: Sourced Watches typically ship within 5-7 business days
• Special Jewelry Orders: As mentioned above, special orders require additional time for procurement and typically ship within 2-3 weeks.
  
• International Orders: We do not accept credit cards from international buyers. And, all taxes and duties are the buyer’s responsibility.

Pre-Shipment Inspection & Packing:

Prior to shipping, your chosen treasure undergoes a meticulous inspection process by our team of experts. This ensures the item matches the website description, is in pristine condition, and functions flawlessly (for watches). We then securely pack your piece using high-quality materials for maximum protection during transit.

Shipment & Delivery:

Your order will be shipped via FedEx with full insurance coverage. An adult signature will be required upon delivery for added security.

We are committed to providing exceptional customer service. Should you have any questions regarding our shipping policy or require a personalized international shipping quote, please don't hesitate to contact us.

WHY WE DON'T TAKE RETURNS

At Hollywood Gems, we take the quality, authenticity and condition of every piece we sell very seriously. Because we specialize in high-value luxury watches and fine jewelry, each purchase is handled with a high level of care and attention before it reaches its new owner.

WATCHES

Every watch is carefully inspected, authenticated and prepared before shipment. Due to the unique nature and high value of luxury watches, and to protect the integrity, condition and authenticity of each timepiece, all watch purchases are final and we do not accept returns or exchanges.

We believe in being completely transparent before every purchase. Our team is always available to answer questions, provide additional information and help you make a confident decision before completing your purchase.

JEWELRY

Our jewelry is made differently. Every piece is made to order and created specifically for each customer.

We carefully oversee the quality of every piece throughout the design and manufacturing process. Each creation involves custom design, skilled craftsmanship, carefully selected materials and significant time, effort and cost to produce.

Because each piece is specially created for its new owner, we do not accept returns or exchanges on jewelry orders. Once production begins, the piece is being made specifically for you and is not a standard item that can simply be returned to inventory.

We believe this is what makes our jewelry special: every piece is created for its owner, with the quality and attention to detail it deserves.

Before production begins, our team is available to discuss your design, materials, gemstones, sizing and any other details to make sure you are completely comfortable with your purchase.

At Hollywood Gems, our goal is simple: to make sure you know exactly what you are purchasing and feel confident from the moment you place your order to the moment you receive it.